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Support

AEM places much importance on service, and with our well-trained service team available to our customers 24 hours a day, 7 days a week and 365 days a year, we can guarantee a high level of uninterrupted operations at their sites.

Our employees are able to have a look at your settings online with you, and can then resolve any potential software-related problems remotely. We also have service parts constantly in stock, so that any interruptions and downtimes at your site are limited to a minimum.  

We also offer service and maintenance contracts to safeguard all aspects of uninterrupted operations at your site: 

  • Maintenance management
  • Preventative and corrective maintenance
  • Notification of disruptions with aftercare
  • EVK inspections
  • Recommendations

Direct Support

We are always available for service 24/7 on: +31 (0)77 465 2275. Outside office hours, you will be put through to our service pager system.

Our service department will inform you if direct remote assistance is possible and will give you further instructions. Herefore please always contact us.

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Worldwide Innovation Since 1973